Destinations, DMOs and visitor economies need to welcome people in dozens of languages, answer questions day and night, and join up a variety of stories and attractions into one coherent experience. Dwel does all three, as a single companion that speaks with the voice of the place itself.
- Gives every visitor a local expert, on demand, in their own language.
- Connects attractions, itineraries and local businesses into one joined-up visitor experience.
- Reduces pressure on visitor information centres and front-line staff.
- Works around the clock, including outside opening hours and off-season.
- Delivers destination-wide analytics on what visitors actually want to know.
How It Works for Destinations
Visitors scan a QR code or tap a link and talk to a Guide in their phone's browser. It welcomes visitors in many languages and answers their questions at any hour, speaking only from content you have approved.
Dwel understands a place as a map of areas, such as galleries, halls, streets and concourses, so a destination can be mapped by area and every answer is grounded in where the visitor actually is.
Joining Up Stories and Attractions
A destination is rarely one site. Dwel can bring attractions, itineraries and local businesses together into one conversation, so visitors get one coherent experience instead of a different app or leaflet at every stop.
Proven on the High Street
In Camden Town, Dwel powered a voice guide for the high street, helping visitors explore its independent traders, music history and local stories. The case study has the details.
Common Questions
Which languages does it support?
Dwel converses naturally in many visitors' own languages. The current list includes Mandarin, Arabic, French, Spanish, German, Italian, Portuguese and Japanese, and it is growing all the time.
Does it work outside opening hours?
Yes. It runs on visitors' own phones, so it can answer questions at any time of day, including off-season and outside opening hours.
Can it reduce pressure on visitor information centres?
It gives visitors an instant answer to common questions, so front-line staff can focus on the moments that need a person. Dwel is designed to support your team, not replace it.
Keep Exploring
Ask our friendly team what Dwel could do for your place - no pressure, no hard sell.