Platform Terms

1. About these Terms

1.1. These Platform Terms ("Terms") govern access to and use of the Dwel platform by a museum, attraction, or other organisation ("Customer", "you") that creates and manages AI-powered guides ("Guides") for its visitors. In these Terms: "Team" means the account your organisation holds on the platform, through which users are invited and Places are managed; "Place" means a single physical venue or location (for example one museum, one historic house or one town-centre trail) that you create within your Team and in which you publish Guides; "Plan" means the plan your Team is on (Free, Starter, Standard, Scale or Enterprise), which attaches to the Team; "Credit" has the meaning in Clause 3.4; "Paid Guide" has the meaning in Clause 3.8; "Plan Terms" means Section 3 together with the key terms shown to you for your chosen Plan when you choose or change it and when you publish; "Service" means the Dwel platform and the related services described in Section 2, including hosting and delivery of your Guides; "Order Form" means a written order signed (or electronically accepted) by both parties that sets out bespoke commercial terms for a Place or Team; and "Data Processing Agreement" means the agreement described in Clause 11.5.

1.2. You accept these Terms by ticking the acceptance box when you finish setting up your account on the platform, after confirming your email address or signing in with Google. By doing so: (a) you confirm that you are 18 or over; (b) if you are setting up a Team for an organisation, you confirm that you are authorised to bind that organisation, which is then the party to these Terms; and (c) you confirm that you are acting for business or organisational purposes and not as a consumer. If you are invited to join an existing Team, you accept these Terms as an individual user and the organisation that holds the Team remains the party to them.

1.3. These Terms are between the Customer and Dwel AI Ltd ("Dwel", "we", "us"), a company registered in England and Wales (company number 15899996), registered office 45 Albemarle Street, Mayfair, London, England, W1S 4JL.

1.4. Contact: contact@dwel.ai.

1.5. Visitors who access a Guide are separately bound by our Visitor Terms, not this document - see Section 10.

1.6. Your agreement with us is made in two stages. First, you accept these Terms when you set up your account (Clause 1.2). Second, you accept the Plan Terms when you publish a Guide for your Team for the first time, by clicking "Agree & publish" (or equivalent) after being shown the key terms for your Plan and for the way the Guide will run. You may use the preview described in Clause 2.3 before then, under these Terms, but no Guide is made available to visitors, and no revenue share arises, until you have accepted the Plan Terms. Fees for a paid Plan are payable from the date you subscribe to it (Clause 4.4).

1.7. If these documents conflict, the following order applies: (1) a signed Order Form; (2) the Plan Terms; (3) the rest of these Terms. However, in relation to the processing of personal data, the Data Processing Agreement prevails over (2) and (3), and over (1) unless the Order Form expressly says it varies the Data Processing Agreement.

1.8. We keep a record of each acceptance (the user, the Team, the Place where relevant, the date and time, the version of the document and the method of acceptance) and may rely on it as evidence of your agreement.

2. The Service

2.1. Dwel provides a platform for creating, publishing, and managing AI-powered Guides: an interface for uploading and managing content ("Customer Content"), AI-generated narration and conversational responses ("AI Output"), and visitor-facing delivery of the resulting Guide.

2.2. We may add, change, or discontinue platform features at any time, and will give reasonable notice where a change materially reduces functionality you're actively paying for.

2.3. Preview. Each Guide has a preview version and a live version. Signed-in members of your Team can test and refine the preview through a private address, as often as you like, for as long as your account exists - this isn't a time-limited trial. The preview is available only for a Place we have verified (Clause 5.6), answers only about that venue, and is monitored for misuse. Preview use is not billed and does not count as a Credit. Preview use is subject to Section 14 (Fair Use and Usage Review). Guides are not made available to visitors until you publish them under Clause 3.3.

3. Plans and Pricing

3.1. Each Team is on one Plan: Free, Starter, Standard, Scale or Enterprise. The Plan attaches to the Team, not to an individual Place. It sets how many Credits the Team receives each month and how many Places, Guides and Team members it can have, as shown on our pricing page.

3.2. Every new Team starts on Free. Free has no monthly fee, needs no payment card and includes no monthly Credits; you can buy top-up packs (Clause 3.5) and receive the sign-up Credits in Clause 3.7. A Team can stay on Free for as long as it likes, within Free's limits and these Terms, and can move to a paid Plan under Clause 3.10 whenever it chooses.

3.3. Publishing. When you publish a Guide for your Team for the first time, we will show you the key terms of your Plan and of how the Guide will run, and ask you to confirm the details they need (organisation details under Clause 5.6 and, for a Paid Guide, payout details under Section 4). Your Guide is published once you click "Agree & publish". After that, changes you make in the preview go live when you click "Publish update" (or equivalent), which replaces the live version with the preview version.

3.4. Credits. A "Credit" is one visitor using a Guide in a day. It is counted when the visitor sends their second message in a calendar day (by the venue's local time), so a visitor who says hello and leaves does not use a Credit. A visitor uses at most one Credit a day. Preview use and use of the live Guide by signed-in Team members (which we identify as internal) do not count. Credits are used only by Guides that are free for visitors; a Paid Guide uses none (Clause 3.8).

3.5. Monthly Credits and top-ups. Your Plan's Credits are added each month. Unused Credits carry over for one month and then expire. You can buy top-up packs of Credits at any time, at the prices shown on our pricing page.

3.6. Running out of Credits. We will warn your Team administrators when you have used 80% and again when you have used 100% of your Credits. If your Credits run out, visitors to a Guide that is free for visitors will see a message that the Guide is temporarily unavailable until more Credits are added. Paid Guides are not affected.

3.7. Sign-up Credits. Each new Team receives 50 free Credits (not 50 per Place). There is one offer per organisation. The Credits are released once a Place has been verified and expire 90 days after you first publish a Guide. We may refuse or withdraw the offer if we reasonably believe it is being claimed more than once by or for the same organisation (see Clause 8.4).

3.8. Paid Guides and Guides that are free for visitors. On any Plan, you can set each Guide either to be a "Paid Guide" or to be free for visitors. For a Paid Guide, visitors pay the price shown to them before they pay (currently £5.99 including VAT), and that price, net of VAT, is shared 55% to you and 45% to Dwel, unless a different split is agreed in writing; a Paid Guide uses no Credits. For a Guide that is free for visitors, visitors pay nothing and the Guide uses Credits (Clause 3.4). You can change a Guide from one to the other at any time.

3.9. Billing. Starter, Standard and Scale fees are charged either monthly, in which case you can cancel at any time, or annually in advance, in which case the annual fee is the price of ten months. Prices on our pricing page are stated exclusive of VAT.

3.10. Changing Plan. You can move your Team to a higher Plan at any time, and the new Plan applies from the moment you accept its terms. You can move to a lower Plan with effect from the end of the current billing period, provided your Team meets the new Plan's limits (for example, a Team with more Places, Guides or members than the new Plan allows must reduce them first). Revenue share that accrued before a change is paid at the rate that applied when it accrued.

3.11. Turning a Guide off. You can turn a Guide off and on again. While a Guide is off, visitors cannot use it and it uses no Credits. If a Place has had no published Guide for around 90 days, we may archive it after telling your Team administrators.

3.12. Enterprise and Order Forms. Enterprise is for Teams whose places receive more than 500,000 annual visitors, and its fees and terms are set out in an Order Form. Any other Team where we have agreed bespoke terms is also covered by a signed Order Form. An Order Form prevails over the rest of these Terms to the extent of any conflict.

3.13. Pricing. Current prices and Plan features are shown on our pricing page and in the key terms we show you when you choose a Plan. We may change standard prices, including top-up pack prices and revenue-share percentages, by giving at least 30 days' written notice to your Team administrators. A change takes effect from the start of your next billing period (or, for revenue share, for visitor payments made after the change) and never applies retroactively. If you do not agree to a change, you can close your Team or move to another Plan before it takes effect.

3.14. Your share is calculated before Stripe's payment-processing fee is deducted - Dwel absorbs that fee out of its own share, not yours (see Clause 4.7).

3.15. Pilots. We may offer a free pilot of the Service to an organisation that asks for one (a "Pilot"). We offer Pilots at our discretion and may limit their number or decline a request. A Pilot is not a separate Plan or a time-limited trial: it runs on the Free Plan, so Clauses 3.2 and 3.7 apply, nothing is payable for it and no payment card is needed. It has no fixed end date and no commitment, and there is one sign-up offer per organisation (Clause 3.7).

3.16. During a Pilot we may set up your Team, Place and Guide for you, index content you give us (for example your website, guidebook, floor plan, FAQs or exhibition texts) and help you test and refine the preview. Everything we set up from your content is Customer Content: Section 6 applies to it and you are responsible for checking it and approving what the Guide says. Setting up a Guide for you does not make it available to visitors: that happens only when a Team administrator accepts the Plan Terms and publishes it under Clause 3.3. Support during a Pilot is at the level for Free (Clause 13.2).

3.17. You can end a Pilot at any time by turning the Guide off (Clause 3.11) or closing your Place or Team (Clause 15.2). If you do not move to a paid Plan, your Team stays on Free. We will not charge you for a Plan unless you choose one and accept its terms (Clause 3.10), and we may end a Pilot if we reasonably believe it is being used in breach of these Terms (Section 15).

4. Payment Processing

4.1. Visitor payments are processed by Stripe.

4.2. Dwel is the merchant of record for visitor payments - Dwel (or Stripe, acting on Dwel's behalf) collects the visitor price and accounts for any applicable VAT or other sales tax on that charge.

4.3. Revenue share on Paid Guides is calculated per Place and paid monthly, within 15 business days of each calendar month's end, subject to a minimum payout of £50: if your accrued balance across your Team is below £50 at month-end, it rolls over until the threshold is reached. Payouts are made through Stripe or, where we agree, by bank transfer, and require verified payout details, including identity and bank details that Stripe collects and verifies. We will hold accrued revenue share for you until payout details have been verified (see Clause 4.9). Payout details are held at Team level and can be overridden for an individual Place.

4.4. Fees for Starter, Standard and Scale are charged in advance, monthly or annually as you chose, to the card you give us when you choose the Plan, or by invoice if agreed. Top-up packs are charged when you buy them. If a payment fails we will tell your Team administrators; if it remains unpaid 14 days after that notice, we may move the Team to Free (if it meets Free's limits) or unpublish its Guides until payment is made. No card is required for Free.

4.5. You're responsible for providing accurate payout details; we're not liable for payment delays caused by inaccurate information you've given us.

4.6. Plan fees, top-up packs and any other amounts Dwel invoices you directly are exclusive of applicable taxes unless stated otherwise; you're responsible for taxes arising from your own use of the Service, other than taxes on Dwel's own income and the visitor-payment VAT covered by 4.2.

4.7. Dwel absorbs Stripe's payment-processing fee out of its own share of visitor revenue - your revenue share is not reduced by this fee. This currently runs at 1.5% + £0.20 per UK card transaction, or a higher rate for non-UK-issued cards and currency conversion; Dwel absorbs that higher rate too rather than passing it on to you.

4.8. VAT. Our fees, and any revenue share we pay you, are stated exclusive of VAT. We add VAT to our fees where it applies. If your organisation is VAT-registered, you must give us your VAT number and tell us promptly if your registration changes; we will add VAT at the applicable rate to your revenue share, and you agree that we may raise the VAT invoice for it on your behalf (self-billing). If your organisation is not VAT-registered, no VAT is added to your revenue share. Where a visitor price is shown including VAT, revenue share is calculated on the price after VAT is removed (see Clause 3.8).

4.9. Unclaimed revenue share. If we are holding revenue share for you because your payout details have not been verified, we will make reasonable efforts to contact your Team administrators, including at least three reminders in the first 90 days after the balance first accrues. If payout details are still not verified six months after the balance first accrued, we may pause your account: its Guides will be unpublished until you get in touch, but your data is kept. We will continue to hold the balance for a further 12 months after the pause and pay it to you once your payout details are verified. If they are still not verified by the end of that period, we may deduct from the balance our reasonable and documented costs of trying to contact you and administering your account (never more than the balance), and we will keep holding the remainder for you and pay it once your payout details are verified. Our obligation to pay any part of the balance ends six years after it first accrued.

5. Your Account

5.1. You must provide accurate information when creating an account and keep your login credentials secure. You sign in either with a single-use link sent to your email address, plus a password and two-factor authentication, or with Google. You are responsible for the security of the email account or Google account you use to sign in.

5.2. You're responsible for all activity under your account, including actions by users you've given access to.

5.3. We may suspend or terminate an account we reasonably believe is being used in breach of these Terms, is inactive for an extended period, or poses a security risk.

5.4. Team administrators. The person who creates a Team is its first administrator. Administrators can invite and remove users, create Places, choose and change Plans, buy top-up packs and accept the Plan Terms for the Team, and we may rely on any such action as authorised by you. Other users cannot accept Plan Terms, change Plans or buy top-up packs. Each person who uses the platform must use their own sign-in, and users count towards your Plan's limit on Team members.

5.5. Acting for someone else. If you set up a Team or a Place for a venue that is not your own organisation (for example as an agency or consultant), the organisation that operates the venue must be the Customer and the Plan holder, and you must have its written authority to act. You must not create a Place for a venue you have no authority over.

5.6. Organisation details. Before you publish a Guide in a Place, you must give us, and keep up to date, your organisation's legal name, company or charity number (if any), registered address and VAT status, and confirm which organisation operates that Place. We may verify that your organisation operates the Place, and ask you for information to do so, before we make the preview available or release the sign-up Credits.

6. Your Content

6.1. You retain ownership of all Customer Content you upload; nothing in these Terms transfers that ownership to Dwel.

6.2. You grant Dwel a licence to host, store, and use Customer Content to generate AI Output, deliver your Guide, and operate and improve the Service.

6.3. You're responsible for the accuracy and legality of your Customer Content, including having the rights needed to upload it and any consents needed from people it depicts or names.

6.4. You must not upload content that's illegal, infringes third-party rights, or is defamatory, hateful, or otherwise seriously objectionable - we may remove such content and, for repeated or serious breaches, suspend or terminate your account.

6.5. You'll indemnify Dwel against claims arising from your Customer Content, including claims that it infringes a third party's rights.

6.6. Your Customer Content must not include special category data (as defined under UK GDPR - for example, data revealing health conditions, religious belief, or biometric data used for identification purposes) unless we've agreed this with you in writing in advance. This is in addition to, and doesn't replace, your obligations under Section 6.4.

7. AI-Generated Output

7.1. AI Output is generated from your Customer Content using third-party AI models and may contain errors, omissions, or inconsistencies, and may vary between generations even from identical input.

7.2. We don't guarantee the accuracy, completeness, or consistency of AI Output, and recommend reviewing it, where practical, before it reaches visitors.

7.3. You're granted a licence to use AI Output generated from your own Customer Content to run your Guide, but not to use it to train a competing AI model or to build a competing product.

7.4. We may change the underlying AI providers or models at any time; this may affect the tone, accuracy, or consistency of AI Output.

7.5. If a third party claims that AI Output infringes their copyright, trade mark or other intellectual property rights (other than patents or trade secrets), we'll defend that claim and indemnify you against resulting damages and costs, provided you notify us promptly and give us control of the defence.

7.6. Section 7.5 doesn't apply, and Section 6.5 applies instead, to the extent the claim arises from infringing material contained in or derived from your Customer Content - for example, where the AI Output reproduces, closely paraphrases, or is substantially based on content you uploaded that itself infringes a third party's rights. In that situation, you'll defend and indemnify us instead.

7.7. Where a claim arises from a combination of our AI models' independent output and infringing material in your Customer Content, the parties will act reasonably in apportioning responsibility and defence costs according to the actual source of the infringing material.

8. Acceptable Use

8.1. Don't use the platform to build a competing product or service.

8.2. Don't attempt to scrape, reverse-engineer, or gain unauthorised access to the platform or other Customers' data.

8.3. Don't use the platform in any way that's unlawful or that knowingly causes harm to visitors or third parties.

8.4. A Place must be a single physical venue or location. Don't divide one venue into several Places, or create several Teams or Places, to avoid a Plan limit or a fee, or to claim the sign-up Credits more than once.

8.5. You choose a name and subdomain for each Place. They must be accurate, must not suggest that the Place is operated or endorsed by another person or organisation, and must not infringe anyone's rights. We may refuse, reserve, change or remove any name or address (including to prevent impersonation or confusion) and will tell you if we do. The subdomain is locked when you first publish a Guide; if we allow a later change, we will redirect the old address to the new one for at least 90 days.

8.6. You must place each Place on the map where it is actually located and keep that location accurate, because Guides use location to ground their answers.

9. Intellectual Property

9.1. Dwel and its licensors own the platform, its software, and all underlying technology; these Terms grant you a limited licence to use it, not any ownership.

9.2. If you provide feedback or suggestions, you grant us an unrestricted licence to use them without any obligation to you.

10. Visitors and Visitor Data

10.1. Visitors who access your Guide are bound by our Visitor Terms and Privacy Policy, not by this document, and you must not tell visitors anything that contradicts them.

10.2. As between you and Dwel, Dwel is the data controller for Visitor Data (conversation content, device/session data, and payment data) - consistent with the Visitor Terms - because Dwel operates the AI and payment infrastructure directly with the visitor.

10.3. You'll have access to aggregated analytics about your Guide's usage through the platform, including analytics derived from de-identified conversation data; you won't get raw conversation transcripts, whether identifiable or de-identified, by default.

10.4. You must not attempt to extract identifiable Visitor Data beyond what the platform's analytics provide, or use anything you do receive for purposes unrelated to your own Guide.

11. Data Protection

11.1. In relation to your users' own account data, and to Visitor Data, Dwel acts as data controller.

11.2. In relation to any personal data contained within the Customer Content you upload (for example, a photo or name of an identifiable person in your exhibit material), you act as data controller and Dwel acts as data processor, processing that data only on your documented instructions to provide the Service.

11.3. Where Dwel acts as a processor under 11.2, we'll keep it confidential, apply appropriate security measures, only use sub-processors on general authorisation (notifying you of material changes), assist you with data-subject requests where reasonably possible, and delete or return the data as set out in Clause 15.5, unless retention is required by law.

11.3A. Where we engage a new sub-processor, we'll notify you at least 30 days in advance. If you reasonably object on data protection grounds, we'll work with you to address the concern; if we can't reach a resolution, you may terminate the affected Guide's data processing (or, if the concern is not sub-processor-specific, these Terms) without penalty. This doesn't apply where a change is needed urgently for security or legal reasons, in which case we'll notify you as soon as reasonably practicable.

11.3B. On reasonable written request, no more than once per 12 months (or at any time following a suspected breach involving Customer Content), we'll give you a written summary of our security measures, as described in the Data Processing Agreement, and, where we're permitted to share them, the then-current SOC 2 or ISO 27001 reports or certificates of our hosting and infrastructure sub-processors. Audits and inspections are covered by Section 8 of the Data Processing Agreement.

11.4. We'll notify you without undue delay, and in any event within 48 hours of becoming aware, of any personal data breach affecting Customer Content we process on your behalf, together with the information reasonably available to us at the time to help you meet your own regulatory notification obligations.

11.5. Our Data Processing Agreement, which we publish on our website, applies automatically from the date you accept these Terms and forms part of them. You don't need to sign it separately, and we will provide a countersigned copy on request.

12. Third-Party Providers

12.1. The Service depends on third-party providers, including AI model providers, speech providers (currently including ElevenLabs), hosting/infrastructure providers, and payment processors (currently including Stripe).

12.2. These providers may change from time to time; we're not responsible for their outages, policies, or actions, though we'll use reasonable care in selecting them.

13. Availability and Support

13.1. The Service is provided on an "as available" basis; we don't guarantee uninterrupted or error-free operation, and don't offer a service-level agreement unless one is separately agreed in writing.

13.2. Support is available by email at contact@dwel.ai. We aim to respond within 48 hours on Free and Starter and within 24 hours on Standard; Scale includes a dedicated support manager; and Enterprise support is as set out in its Order Form. These are targets, not guarantees.

14. Fair Use and Usage Review

14.1. The Service is intended for genuine visitor engagement at your Place, proportionate to your plan and your Place's real footfall - not for artificially inflated, automated, or abusive usage.

14.2. We monitor account usage, including Credit volume, Paid Guide conversion and preview activity, to keep the Service fair for everyone - and because Dwel bears the underlying AI cost of all usage, including preview use and Paid Guide conversations that do not result in a payment.

14.3. We review each account's usage against its plan on an ongoing basis, at least every three months.

14.4. Where usage looks disproportionate to your plan or footfall but we have no reason to doubt your good faith - for example, high Credit volume with very low visitor conversion on a Paid Guide, or extensive preview use beyond genuine content testing - we'll contact you first to understand what's happening, and offer support or an upgrade path rather than penalise you.

14.5. Customers acting in good faith and within reasonable limits for their Place won't be penalised for high genuine visitor engagement - a busy, popular Guide is success, not abuse.

14.6. Where usage indicates bad faith, such as automated or bot-generated Credits, deliberate attempts to bypass a Paid Guide's payment gate or the Credit count, sharing sign-in credentials, or setting up multiple Places or Teams to avoid Plan limits or fees or to claim the sign-up Credits more than once, we may suspend or terminate the account under Section 15 (Term and Termination).

14.7. We may apply reasonable technical limits to preview use (for example, limits on the number of messages a user, Team or Place can send in a minute, day or month, and on the length of a conversation or message) to protect the service, and may send spend alerts to your Team administrators. We will tell you what the limits are and, unless we suspect abuse, contact you before applying them to a particular Place.

14.8. We keep preview conversation logs separate from Visitor Data, and only for as long as needed to monitor for misuse, as described in our Privacy Policy.

15. Term and Termination

15.1. These Terms apply from the date you accept them under Clause 1.2 and continue until terminated by either party. The Plan Terms apply from the date you accept them under Clause 3.3 and continue until you change your Plan or close your Team, with fees billed monthly or annually as you chose under Clause 3.9.

15.2. You may close a Place, or your whole Team, at any time through the platform or by written notice. You remain liable for fees for the billing period already started, but no further periods are charged. Closing a Team closes all of its Places.

15.3. We may suspend or terminate your account immediately for a serious or repeated breach of these Terms, non-payment, fraud, or a security risk; for other remediable breaches, we'll give you at least 14 days' notice to fix the issue first.

15.4. When a Place is closed, its Guides stop being accessible to visitors, any outstanding fees become due, and any pending revenue share for that Place is settled under Section 4. Closing a Place does not affect your other Places.

15.5. After termination you'll have 30 days to tell us in writing whether you want your Customer Content and Guide analytics returned to you in a usable format or deleted. If you ask for return, we'll provide the export promptly and won't delete your Customer Content until it has been delivered. At the end of the 30 days (or earlier if you ask), we'll delete your Customer Content from our live systems and require our sub-processors to do the same, except where the law requires us to keep it. Copies held in backups are removed as they expire, within 7 days afterwards. We'll confirm deletion in writing on request. This doesn't apply to de-identified conversation data that Dwel holds as controller under its Privacy Policy.

16. Disclaimers and Liability

16.1. The Service is provided "as is" and "as available," without warranties beyond those implied by law.

16.2. To the extent permitted by law, neither party is liable for indirect or consequential losses (including lost profits or data). Dwel's total liability in respect of a Place is capped at the greater of (a) the total of the fees you paid us for that Place and Dwel's share of visitor revenue from that Place, in each case in the 12 months before the claim arose, and (b) £100,000. Where a claim relates to more than one Place, or to your Team generally, the figures for all the Places concerned are added together before the minimum in (b) is applied.

16.3. Nothing in these Terms limits liability that can't be limited by law, such as death or personal injury caused by negligence, or fraud.

16.4. Dwel's total aggregate liability to you and your Team in any contract year for all claims arising from a breach of Section 11 or the Data Processing Agreement, or from a personal data breach affecting Customer Content, is limited to the greater of (a) £150,000 and (b) the limit in Section 16.2, calculated across all Places in your Team. Amounts paid under this Section 16.4 count towards the limit in Section 16.2, so that a single incident can't be claimed against both limits.

16.5. Dwel's liability under Section 7.5 counts towards, and is not in addition to, the limit in Section 16.2.

16.6. Nothing in this Section 16 limits Dwel's liability to data subjects, or any liability that can't be limited by law.

16.7. Subject to Sections 16.3 and 16.6, Dwel's total aggregate liability to you and your Team for all claims of every kind arising in any contract year, including claims under Sections 16.2, 16.4 and 16.5, is limited to the greater of (a) the total of the fees you paid us across all Places in your Team and Dwel's share of visitor revenue from those Places, in each case in the 12 months before the claim arose, and (b) £250,000. In this Section 16, "contract year" means each 12-month period beginning on the date you accept these Terms under Clause 1.2 or on an anniversary of that date.

17. Changes to these Terms

17.1. We may update these Terms. For changes that materially reduce your rights or increase your obligations or fees, we will give at least 30 days' notice by email to your Team administrators and by a notice when you sign in, and you will be asked to re-accept the updated Terms. If you do not accept, you can close your Team before the changes take effect.

17.2. For other changes (for example clarifications, new features or legal compliance), the updated Terms apply from the date shown, and continued use after that date means you accept them.

17.3. We archive previous versions of these Terms, with their dates, and will provide them on request.

18. Governing Law and Contact

18.1. These Terms are governed by the laws of England and Wales, and the English courts have jurisdiction.

18.2. Questions about these Terms: contact@dwel.ai.

18.3. Data protection queries: privacy@dwel.ai.

18.4. Registered office: 45 Albemarle Street, Mayfair, London, England, W1S 4JL.